mB
mark B

1 reviews | Active since Oct 2012

20 Apr 2017, 14:47

Medical Aid top up ****

<p>I am a client of Stratum Benefits.</p> <p>I have submitted a claim and I have received excuse after excuse about missing documentation to non coverage of my claim to completing the wrong application form which was provided to me.</p> <p>Now I was passed from a StratumBenefit to Unity Health call centre to resolve.</p> <p>My claim has now been rejected, without informing me. I only found out after calling in myself.</p> <p>Please be warned this service is a ****. I will be taking this further with the relevant authorities and I will post the progress on this post if the outcome for others to follow suit.</p>

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Replies (1)
mB
mark B's update11 May 2017, 15:59
Reviewer Update

I was contacted by Stratum eventually and was send the correct documentation to resubmit. Problem resolved.