Lots for words

This is my first bad review I have EVER written about any company. Stratum used to be great. Over the last 7 months they are going from worse to worse! I simply do not know what to do anymore. I am a broker and have many clients on Stratum GAP cover. I have no choice but to start moving them. I asked that my concerns be escalated to their CEO last month but nothing happened. There is one amazing employee (my Broker support) that tries to rectify what she can. I find that active members when submitting claims are asked to send proof of their GAP policy as they can’t be found on the system. This seems to be a common problem now. Their billing is incorrect, so you need to double check that the new clients that you signed up and paid are actually on their company billing statement and that they have a policy. Outstanding commission owed to me is not corrected even though it was promised to be fixed. They only explanation I get is – we do apologize it’s a system error

I feel Stratum is keeping me randsom, continuous struggle to service current clients, adding to my workload, needing to double check and then short pay me my commission (not hundreds but thousands).