HL
Helene L
1 reviews | Active since Nov 2023
09 Nov 2023, 13:37
Information
I rate the effectiveness of the information I received 3 to 4 stars as the answers was not 100% clear on my questions and they could not provide me with a definite yes or no answer on a claim query I had, however, the communication platform of live chat gets a 5 stars from me. It works very well and the call taker on the other side was patient, friendly and helpful. I have not claimed yet so I cannot provide star rating on the physical claims part of my Gap Cover with Stratum.
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Replies (1)Stratum Benefits (Pty) Ltd's replyOfficial
10 Nov 2023, 12:58Dear Helene,
Thank you for this beautiful rating and complementing our service.
Please note that we do not pre-approve claims and will only confirm once a claim is assessed.
We appreciate you and your continued patronage.
Looking forward to serving you in the near future.
Best regards,
The Stratum Benefits Team
Thank you for this beautiful rating and complementing our service.
Please note that we do not pre-approve claims and will only confirm once a claim is assessed.
We appreciate you and your continued patronage.
Looking forward to serving you in the near future.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply10 Nov 2023, 12:58
Official
Dear Helene,
Thank you for this beautiful rating and complementing our service.
Please note that we do not pre-approve claims and will only confirm once a claim is assessed.
We appreciate you and your continued patronage.
Looking forward to serving you in the near future.
Best regards,
The Stratum Benefits Team
Thank you for this beautiful rating and complementing our service.
Please note that we do not pre-approve claims and will only confirm once a claim is assessed.
We appreciate you and your continued patronage.
Looking forward to serving you in the near future.
Best regards,
The Stratum Benefits Team
