HL
Helene L

1 reviews | Active since Nov 2023

09 Nov 2023, 13:37

Information

I rate the effectiveness of the information I received 3 to 4 stars as the answers was not 100% clear on my questions and they could not provide me with a definite yes or no answer on a claim query I had, however, the communication platform of live chat gets a 5 stars from me. It works very well and the call taker on the other side was patient, friendly and helpful. I have not claimed yet so I cannot provide star rating on the physical claims part of my Gap Cover with Stratum.

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Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply10 Nov 2023, 12:58
Official
Dear Helene,
 
Thank you for this beautiful rating and complementing our service.

Please note that we do not pre-approve claims and will only confirm once a claim is assessed.
 
We appreciate you and your continued patronage. 
 
Looking forward to serving you in the near future.
 
Best regards,
The Stratum Benefits Team