Incompetence at its worst.

I have chosen Stratum benefits for gap cover , as they were recommended by my medical aid adviser. WORST DECISION EVER.... i have submitted all requested documentations about 3 months ago, which Stratum have acknowledged receipt of. I and or my fiance' were in contact with them telephonically every two weeks. However, after several conversations and 11 emails later, they have stated that they have not received all relevant documentations apart from the fact they have acknowledged receipt of same , and they acknowledged receipts of my receipts... I know its sounds funny, but this is what we pay for. I am of the opinion that Stratum is prolonging this claim so as it may prescribe after 3 months... This poor service is now impacting on my medical aid adviser ( whom i must state is a very fine person indeed ) because i recommend clients to him due to his professionalism ...

I have now written to my attorneys seeking advise..

Dilip Badal ***