INCOMPETENCE

<p>The worse exoerience ever. People sign up for GAP for a reason. Noticed that a debit order did notgo through at the end of February 2017. I called in 0n the 3rd March 2017 to querry and was informed to pay R665 which included an admin fee to bring up to date. I emailed STRATUM on the 3rd to change my debit date as well. All emails and payments were acknowledged with no indication that the policy was cancelled. On the 7th i received and email that the policy was cancelled. On the 8th i was asked to do another EFT to sort out. On the 9th when my son was scheduled for a procedure i get an email stating that the policy is cancelled and unfortunately there is nothing that can be done. The proceudre was not an emergency and had they informed me on the 3rd March that the policy was cancelled I could have had the procedure postponed. They refuse to take responsibilty. Surely if a policy is cancelled it would be noted on their system. Instead I'm asked to do 2 EFT's. Now I am left with a bill that could have been avoided had I been informed from the beggining that my policy was cancelled. STRATUM & OCTAGON refuse to take responsibility more so whenthey learned that my son was in hospital. </p>