Inappropriate Deceit

Greetings

Dear Calista Tobias

Kindly note your email and modus operandi is misleading from inception. As per a double debit order from inception which was not disclosed to the client as is stipulated on the application only R240 will be debited. On the contrary instead of R240 being debited, Stratum erroneously debited R480 as the client was dumb struck.

Which had since led to R100 dishonoured fees, as ombudsman requested to send you proof of application and banking fees confirming the incorrect debit from stratum of R480 has led to R100 dishonoured fee of which stratum is responsible to refund the client.

Due to basic accounting business principles at is clear stratum lacks both morals and scruples which is both personally and technically ***********. As you failed to address the issue as your last email shows a debit of R985 for 1 March 2019. This proved that stratum and it's staff lacks basic s****s and after sales service in providing both constructive feedback and in calculating a basic monthly fee without confusion hence your welcome letter has no essence whilst you failed to remedy a basic debit order of R240 which is evident and sadly reality for your loss.

We regret that you talk right and walk left. Is this your way to inappropriately deceive clients and not take into account what's been said and disclosed to client via email.

Please gather your facts before acting as prevention is better than cure.

Kind Regards

Zainab