BK
Barry K
1 reviews | Active since Jan 2013
10 Apr 2019, 11:27
Horrible Service
I have been battling to get some form of reply for over a week, only to be told that there is a backlog on their claims. Why is there no backlog on their collection of premiums? They are absolutely useless & unreliable. It would be better to have no gap cover and save the premiums than to continue with this company!!!! Recommend that you think twice (or even more) before becoming a member.
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Replies (2)0
Replies (2)
Stratum Benefits (Pty) Ltd's replyOfficial
10 Apr 2019, 13:47Dear Barry,
We do apologise for any inconvenience herein. We have escalated this matter to our Compliance Manager, who will investigate the progress of your claim and revert with feedback.
Regards,
Stratum Benefits
We do apologise for any inconvenience herein. We have escalated this matter to our Compliance Manager, who will investigate the progress of your claim and revert with feedback.
Regards,
Stratum Benefits
Stratum Benefits (Pty) Ltd's reply10 Apr 2019, 13:47
Official
Dear Barry,
We do apologise for any inconvenience herein. We have escalated this matter to our Compliance Manager, who will investigate the progress of your claim and revert with feedback.
Regards,
Stratum Benefits
We do apologise for any inconvenience herein. We have escalated this matter to our Compliance Manager, who will investigate the progress of your claim and revert with feedback.
Regards,
Stratum Benefits
BK
Barry K's updateReviewer Update
12 Apr 2019, 14:38After the Hellopeter complaint was posted, Stratum Benefits has responded in a positive manner. A lady by the name of Liza Meyer has been very helpful thus far in trying to resolve the problem we experienced. Although the problem has not yet been fully resolved, we have at least made headway. Once this has been fully resolved, I will be more than happy to retract my initial complaint. (Just such a pity that one has to resolve to such measures). But, we are going forward!!!
BK
Barry K's update12 Apr 2019, 14:38
Reviewer Update
After the Hellopeter complaint was posted, Stratum Benefits has responded in a positive manner. A lady by the name of Liza Meyer has been very helpful thus far in trying to resolve the problem we experienced. Although the problem has not yet been fully resolved, we have at least made headway. Once this has been fully resolved, I will be more than happy to retract my initial complaint. (Just such a pity that one has to resolve to such measures). But, we are going forward!!!