LT
Leoni T
1 reviews | Active since Aug 2012
08 Dec 2023, 10:25
Horrible
We have had endless battles in getting anything paid. From inception we have only had success with one claim to be paid of R900.00. It seems there is an amount problem when it goes over R1000.00 they bring in delaying tactics to not pay. We are being handed over for these accounts and Stratum finds excuse after excuse not to pay. Do not use this place as your Gap Cover choice.
Helpful (0)
Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
08 Dec 2023, 12:59Dear Leoni,
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to our claims management team for assistance, you will receive feedback soon.
We apologise for any unintended frustrations. please expect feedback within 2-working days.
Best regards,
The Stratum Benefits Team
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to our claims management team for assistance, you will receive feedback soon.
We apologise for any unintended frustrations. please expect feedback within 2-working days.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply08 Dec 2023, 12:59
Official
Dear Leoni,
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to our claims management team for assistance, you will receive feedback soon.
We apologise for any unintended frustrations. please expect feedback within 2-working days.
Best regards,
The Stratum Benefits Team
Thank you for taking the time to bring your concerns to our attention.
Your complaint has been escalated to our claims management team for assistance, you will receive feedback soon.
We apologise for any unintended frustrations. please expect feedback within 2-working days.
Best regards,
The Stratum Benefits Team
LT
Leoni T's updateReviewer Update
13 Dec 2023, 12:27Complaint escalated. Just escalated to change a story. After requesting and communicating for months you now say it falls without the requested period. Not acceptable. Handing over.
LT
Leoni T's update13 Dec 2023, 12:27
Reviewer Update
Complaint escalated. Just escalated to change a story. After requesting and communicating for months you now say it falls without the requested period. Not acceptable. Handing over.
LT
Leoni T's updateReviewer Update
13 Dec 2023, 12:46I have handed this over to the FAIS Ombud and await their response. This is unacceptable.
LT
Leoni T's update13 Dec 2023, 12:46
Reviewer Update
I have handed this over to the FAIS Ombud and await their response. This is unacceptable.