GREAT WHATSAPP CUSTOMER SERVICE

I have been dealing with Krizia via whatsapp regarding my Stratum Gap Cover Claim. I did not haveto pick my cellphone ONCE to call them. Krizia has been the agent dedicated to my claim and she has been absolutely wonderful. Customer Service 10/10 Investigation of Claim Queries 10/10 Timeous feedback 10/10 (I haven't waited longer than 5mins for a response from her) Assisting to submit items on my behalf 10/10 Very Good text manners 10/10 Professionalism 10/10

I just want to say Thank you to Krizia for her prompt assistance. She gave me detailed feedback and was very pleasant to chat to. I appreciate the assistance. She was so professional.

My first whatsapp experience with Stratum and I'll definitely continue using this platform to communicate with them.