Good company that has turned bad

After a super experience about 3 years ago this company has become very slow and unrealible. Claims take forerver to be processed, you have to phone in continuously just to hear they are still assesing the claim. No manager is available. Unfortunatley due tho the companies lack in technology there is no other platform to review how far your claim is except the call center. Stratums agents that answer the phone claims there is a huge staff shortage - therefore they are just helping out client care and can not really assist. Best advice is to avoid