Given the run around!!!

<p>I have a valid claim with Stratum. I am disabled due to a back injury and had a pain implant. The hospital, anesthetist and implant was covered by my medical aid - Discovery. Stratum has been asking for documents, and as soon as I send it they ask for different documents. Now they don't understand or agree the way Discovery pays and records invoices. Discovery paid about R18000 of the surgeon, it is recorded by a formal email in summary and detail, supported by the specialist's accounts, but they just duck and dive. It is simple - the surgeon operating on me charged a higher rate than normal and Discovery paid R18000 with a R25000 shortfall, yet they query individual line items that weren't paid but it all forms part of the specialist's account, including ICD10 codes and authorization codes. Shame on you Stratum for trying every angle to get out of paying a simple specialist bill which my medical aid paid in part. I am disabled, cannot work again and you never queried my monthly payments? Even the specialist and my medical aid said they have NEVER come across a gap cover that doesn't accept their documents and is so difficult. I see Discovery has their own gap cover now. They obviously did their research and saw your ratings on Hellopeter. I know many people with Stratum gap cover - I will email the facts to every single one of them! Well done for cheating a disabled person.</p>