1 reviews | Active since Jan 2025
GAP cover that doesn't cover the GAP
Poor customer service, I waited 6 weeks to get feedback on claims submitted on the 03.12.2024, when I eventually did get feedback the agent was arrogant and dismissive, saying she will not look into the claim again, it was final. I need to go ask my medical aid why they didn't cover. Sent an enquiry on Stratum site on Monday 20.01.2025 saying I was not happy with the service and requested a copy of my policy a week later I have still not received feedback.
I would not have been upset at the claim being declined, had it been communicated via email with a response and reason for the claim being declined. But no communication I needed to follow up twice and then eventually receive a call from an agent who is defensive because they took long to respond???
Thank you for bringing this to our attention and for providing details so that we may address this issue comprehensively.
Please accept our apologies for the way in which you were treated.
I have escalated this complaint to a senior manager and asked them to review your claim and make contact with you in order to go through it carefully and in detail.
You will be contacted very shortly in this regard
Regards
The Stratum Team
Thank you for bringing this to our attention and for providing details so that we may address this issue comprehensively.
Please accept our apologies for the way in which you were treated.
I have escalated this complaint to a senior manager and asked them to review your claim and make contact with you in order to go through it carefully and in detail.
You will be contacted very shortly in this regard
Regards
The Stratum Team