WS
Walter S
1 reviews | Active since May 2013
04 Feb 2025, 11:39
GAP Cover Policy Application
Completed an application for GAP Cover on 15 January 2025 for cover to start 01 Feb 25 up to date only an automated response email received and no Policy in place, I phoned twice and kept holding for someone to answer more than an hour. Is there anyone at Stratum who can get this sorted or is this a sign to stay away?
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Stratum Benefits (Pty) Ltd's replyOfficial
09 Feb 2025, 17:50Dear Walter
Please accept our apologies for the delays in communication
We are experiencing teething systems related problems, which has resulted in severe backlogs.
I can confirm that your policy is in place and that you are covered.
Your policy number is GAP***.
The policy is in the final stages of QA checks, and you may expect your documents very soon.
Regards
The Stratum Team
Please accept our apologies for the delays in communication
We are experiencing teething systems related problems, which has resulted in severe backlogs.
I can confirm that your policy is in place and that you are covered.
Your policy number is GAP***.
The policy is in the final stages of QA checks, and you may expect your documents very soon.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply09 Feb 2025, 17:50
Official
Dear Walter
Please accept our apologies for the delays in communication
We are experiencing teething systems related problems, which has resulted in severe backlogs.
I can confirm that your policy is in place and that you are covered.
Your policy number is GAP***.
The policy is in the final stages of QA checks, and you may expect your documents very soon.
Regards
The Stratum Team
Please accept our apologies for the delays in communication
We are experiencing teething systems related problems, which has resulted in severe backlogs.
I can confirm that your policy is in place and that you are covered.
Your policy number is GAP***.
The policy is in the final stages of QA checks, and you may expect your documents very soon.
Regards
The Stratum Team