NN
Narsamulu N
1 reviews | Active since Feb 2012
20 Oct 2020, 14:44
Gap Cover Claim
It is most frustrating to deal with Stratum. They are delayed and poor communication. I emailed my Gap Cover claim on 7 Oct I inquire 10days later to e told they could not find the documents, I resend it then told I need to fill in their new form which was done, then they cannot read the invoice from Discovery then that was emailed. Today I get an email with feedback that they declined the GAP COVER. Either the concerned that processing the claim do not have their facts right. So I am very confused and the very same thing happened with my last claim. So I do not have confidence with Stratum.
Helpful (0)
Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
21 Oct 2020, 13:22Good Day Narsamulu,
Thank you for taking the time to engage with us.
Your claim has been escalated to the claims manager for review and final feedback in light of the issues raised herein.
You will receive feedback soon.
Regards,
Stratum
Thank you for taking the time to engage with us.
Your claim has been escalated to the claims manager for review and final feedback in light of the issues raised herein.
You will receive feedback soon.
Regards,
Stratum
Stratum Benefits (Pty) Ltd's reply21 Oct 2020, 13:22
Official
Good Day Narsamulu,
Thank you for taking the time to engage with us.
Your claim has been escalated to the claims manager for review and final feedback in light of the issues raised herein.
You will receive feedback soon.
Regards,
Stratum
Thank you for taking the time to engage with us.
Your claim has been escalated to the claims manager for review and final feedback in light of the issues raised herein.
You will receive feedback soon.
Regards,
Stratum
NN
"Please take note on section 1 - columns From -fill in when form was signed and To count 90 days from signed date."
Look at this response from Stratum???????????????? This is the first time I hear of my policy that is active for over 6years.
Ridiculous and confusing
Narsamulu N's updateReviewer Update
22 Oct 2020, 14:55"Please take note on section 1 - columns From -fill in when form was signed and To count 90 days from signed date."
Look at this response from Stratum???????????????? This is the first time I hear of my policy that is active for over 6years.
Ridiculous and confusing
NN
Narsamulu N's update22 Oct 2020, 14:55
Reviewer Update
"Please take note on section 1 - columns From -fill in when form was signed and To count 90 days from signed date."
Look at this response from Stratum???????????????? This is the first time I hear of my policy that is active for over 6years.
Ridiculous and confusing
Stratum Benefits (Pty) Ltd's replyOfficial
23 Oct 2020, 14:21Good Day Narsamulu,
We have been advised that our claims team has contacted you and all is in order now.
Should anything be amiss kindly let us know.
Regards,
Stratum
We have been advised that our claims team has contacted you and all is in order now.
Should anything be amiss kindly let us know.
Regards,
Stratum
Stratum Benefits (Pty) Ltd's reply23 Oct 2020, 14:21
Official
Good Day Narsamulu,
We have been advised that our claims team has contacted you and all is in order now.
Should anything be amiss kindly let us know.
Regards,
Stratum
We have been advised that our claims team has contacted you and all is in order now.
Should anything be amiss kindly let us know.
Regards,
Stratum