*****ently debiting for a service not provided.

I was apart of this gap cover until late 2017 when I left my previous employer (they paid for it) After starting with my new company I joined a new Gap cover and requested a letter from Stratum stating that I had been with them for x amount of time. This request was refused because as per them my previous employer was still paying for the cover and it was my problem to have them arrange cancellation not Stratums problem, a proper sorry for you moment. As of today I am still apart of Stratum even though I did request cancellation, they continue to debit my previous employer **********ly even though I notified them by email and telephonically of the changes. I am effectively sitting now with 2 gap covers so again it is still my problem to cancel.