MB
Michael B
1 reviews | Active since May 2021
28 May 2021, 09:00
Extremely poor service
I have tried to complete my latest claim over the past 5 weeks without success and it seems to me that the only purpose of the administration is to delay paying out benefits for as long as possible That said my latest interaction with Ms van Lill was very positive and she went the extra mile for me
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Replies (1)
Stratum Benefits (Pty) Ltd's replyOfficial
31 May 2021, 15:52Hi Michael
When it comes to claims, we’d like nothing more than to jump on every one as they come in.
However, without the necessary supporting documents we can’t properly and accurately assess claims.
Thanks for submitting the outstanding document we requested in order to continue assessing your claim – we’re on it!
Feedback will be coming your way soon, so keep an eye on your inbox.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply31 May 2021, 15:52
Official
Hi Michael
When it comes to claims, we’d like nothing more than to jump on every one as they come in.
However, without the necessary supporting documents we can’t properly and accurately assess claims.
Thanks for submitting the outstanding document we requested in order to continue assessing your claim – we’re on it!
Feedback will be coming your way soon, so keep an eye on your inbox.
Best regards,
The Stratum Benefits Team