JB
Johan B
1 reviews | Active since Jul 2011
22 Sept 2025, 11:55
Does not bother to atend to claims
I logged 2 claims with them, and I asked my broker to escalate them. It is now 3 days short of a month, and I have not heard anything from them.
Pathetic to say the least!!
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Replies (2)JB
Johan B's updateReviewer Update
22 Sept 2025, 12:01This is probably their strategy: don't reply and hope their paying clients give up and don't claim.
I have been a paying Stratum customer for many years, and on my first claim, this is how we are treated!
Ignored until the problem goes away
I have even referred people to Stratum, but no more! Now I will advise people to stay away from Stratum
I have been a paying Stratum customer for many years, and on my first claim, this is how we are treated!
Ignored until the problem goes away
I have even referred people to Stratum, but no more! Now I will advise people to stay away from Stratum
JB
Johan B's update22 Sept 2025, 12:01
Reviewer Update
This is probably their strategy: don't reply and hope their paying clients give up and don't claim.
I have been a paying Stratum customer for many years, and on my first claim, this is how we are treated!
Ignored until the problem goes away
I have even referred people to Stratum, but no more! Now I will advise people to stay away from Stratum
I have been a paying Stratum customer for many years, and on my first claim, this is how we are treated!
Ignored until the problem goes away
I have even referred people to Stratum, but no more! Now I will advise people to stay away from Stratum
Stratum Benefits (Pty) Ltd's replyOfficial
22 Sept 2025, 12:08Good day Mr. De Bruin,
Thank you for raising your concerns regarding your Gap Cover Claim.
Kindly note that we are currently looking in to your claims.
We will be in touch as soon as possible.
Best regards,
The Stratum Benefits Team
Thank you for raising your concerns regarding your Gap Cover Claim.
Kindly note that we are currently looking in to your claims.
We will be in touch as soon as possible.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply22 Sept 2025, 12:08
Official
Good day Mr. De Bruin,
Thank you for raising your concerns regarding your Gap Cover Claim.
Kindly note that we are currently looking in to your claims.
We will be in touch as soon as possible.
Best regards,
The Stratum Benefits Team
Thank you for raising your concerns regarding your Gap Cover Claim.
Kindly note that we are currently looking in to your claims.
We will be in touch as soon as possible.
Best regards,
The Stratum Benefits Team