Do the even still exit

I struggled for over a month just to get a response from Stratum. Then when I finally did over Hello Peter because for almost 2 months not a single person has awnserd a single phone call. When someone finally tells me the cancelations department will be in touch. NOBODY contacts me! I block Stratum from fnb and STILL they take money. I want the transaction reversed and I want my policy CANCELED TODAY!!!! I'm in Australia so use the +61 dialing code to contact me

Firstly, there is stil no excuse for not being able to get in touch with someone for over a month. This we are very busy thing is pathetic. Secondly, I do not have to give 31 days, as I have been struggling for more than a month. Thirdly I blocked your debit order at the bank and you where shady enough to get a new one in.

Refund the amount and close the account, simple. I do not need, nor want your cover