DO NOT CHOOSE STRATUM!
Whatever you do, don't use this provider. I tried to cancel my membership with them because I no longer have medical aid. But they still continue to take the debit order to this day. Nobody answers their phones or replies to emails. Can't imagine what the claims process must be like.
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Stratum Benefits (Pty) Ltd's replyOfficial
06 Feb 2025, 22:58Dear Luke
Please accept our apologies for not being able to get through to us.
We are experiencing many technical difficulties, which has resulted in our Contact Centre becoming overwhelmed.
We will arrange for someone to contact you and assist with the cancellation.
Any premiums will immediately be refunded as a result of the delay.
Regards
The Stratum Team
Please accept our apologies for not being able to get through to us.
We are experiencing many technical difficulties, which has resulted in our Contact Centre becoming overwhelmed.
We will arrange for someone to contact you and assist with the cancellation.
Any premiums will immediately be refunded as a result of the delay.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply06 Feb 2025, 22:58
Official
Dear Luke
Please accept our apologies for not being able to get through to us.
We are experiencing many technical difficulties, which has resulted in our Contact Centre becoming overwhelmed.
We will arrange for someone to contact you and assist with the cancellation.
Any premiums will immediately be refunded as a result of the delay.
Regards
The Stratum Team
Please accept our apologies for not being able to get through to us.
We are experiencing many technical difficulties, which has resulted in our Contact Centre becoming overwhelmed.
We will arrange for someone to contact you and assist with the cancellation.
Any premiums will immediately be refunded as a result of the delay.
Regards
The Stratum Team