Disorganised and bad customer service

I have had the elite cover since the beginning of last year, premiums went off as normal, then I get a R2370 deduction from my account in FEB 2023, when I queried it, they said it was for 5 premiums that didn’t go off due to an error on Stratum’s side, without notifying me. Also, a premium increase was implemented during that period, without them notifying me of the increase.

Now I get another email confirming my bank being Nedbank, when the premiums go off my investec account!

Really disorganised with poor customer service and zero claim payouts as well to date.