Disgusting service

Im very disappointed in your service since submitting my claim. Claim rejected, and two emails later, leaving messages for claims or a manager to call me back to no avail. Your consultant who I dealt with has no decency to reply on an email I had sent twice requesting feedback with no response in over a week. Very poor client communication and poor handling of my claim. Seems I was lead to believe I could make a claim, do all the admin and submit the claim with the medical aid statement, to simply have the claim rejected???? What am i paying you a premium for all these years!!! I will be seeking other gap insurance seeing you treat clients like a number and couldn’t care less! Terrible company ?