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Narsamulu N
1 reviews | Active since Feb 2012
28 Jan 2025, 09:12
DISGUSTING SERVICE
14DAYS AGO I REQUESTED MY POLICY TO BE CANCELLED AND REQUESTED CONFIRMATION. TO DATE THEY HAVE DONE NOTHING ABOUT IT. IN FACT THIS KIND OF SERVICE WITH THIS COMPANY AS BEEN GOING ON EVER SINCE I JOINED THEM. THEY ARE POOR COMMUNICATORS AND SEEM AS IF THEY DO NOT TREAT YOUR REQUESTS AND CLAIMS WITH URGENCY
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Stratum Benefits (Pty) Ltd's replyOfficial
04 Feb 2025, 22:03Dear Narsamulu
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
Stratum Benefits (Pty) Ltd's reply04 Feb 2025, 22:03
Official
Dear Narsamulu
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team
We sincerely apologise for your experience.
We are having technical troubles on our side, which has resulted in backlogs and our Call Centre becoming inundated.
I have escalated you issue and assure you that we will terminate your policy and refund you with any additional premiums you had to pay as a result of our delays.
You will be contacted shortly in this regard.
Regards
The Stratum Team