NG
Nick G
1 reviews | Active since Aug 2017
05 Aug 2021, 11:13
Disgusting service
After my wife went in for an emergency procedure I contacted Stratum Benefits only to receive no feedback after 3 emails sent asking them to pay back a co-payment on a procedure in-hospital. I ended up calling them and after sending in all the required documentation, the claim was rejected! Is co-payment no what Stratum are supposed to cover their clientele for?
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Stratum Benefits (Pty) Ltd's replyOfficial
06 Aug 2021, 14:26Hi Nick The good news is that your co-payment was paid to you on the 14th of July. The bad news is that unfortunately the amount that was rejected didn’t relate to a co-payment but to a line item on the medical aid statement where it showed that the medical aid didn’t pay anything towards the procedure and therefore we couldn’t assist. We hope we can be of more assistance with your next claim. Kind Regards The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply06 Aug 2021, 14:26
Official
Hi Nick The good news is that your co-payment was paid to you on the 14th of July. The bad news is that unfortunately the amount that was rejected didn’t relate to a co-payment but to a line item on the medical aid statement where it showed that the medical aid didn’t pay anything towards the procedure and therefore we couldn’t assist. We hope we can be of more assistance with your next claim. Kind Regards The Stratum Benefits Team