Disappointed, frustrated, angry.

4 years ago I had a planned c section with my first child and Stratum were great. The whole process of claiming was smooth and I received my money back efficiently. I have always recommended Stratum as they've always been great to me with other procedures, too.

Fast forward to December 2019. I had the exact same procedure using the same specialists as 4 years ago and still on the same medical aid with the same plan. And for some unknown reason all of a sudden there is this issue of PMB (an issue that I see is not isolated to just me). And this was not relayed to me by Stratum, I found out about it after contacting Stratum to follow up on my claim.

PMB issue aside, the communication aspect is pathetic. I have spent so much money phoning them, only to be told almost every time that the person dealing with my claim isn't available (I have had to keep changing the person who is dealing with my claim because they are never available) . And nobody can tell me why they are not available. I was even **** to by being told that they were busy with a client, and when I phoned again later I was told they weren't in that day.

Somebody in the medical field who has dealings with gap covers has told me that many people are having issues with Stratum paying out and, seeing others' posts on Hellopeter, I see that this is clearly a tactic to draw out the process for as long as possible.

I have had enough. Based on what I've read, I will be speaking to an attorney and contacting Carte Blanche. To have an issue is one thing, but to receive no feedback on problems, to be **** to and to hear so many similar experiences from others has completely blown it up for me.

This is not a small amount of money we are dealing with here. It is affecting my life and I am paying for a service that I am not receiving. This has been going on since January and I cannot accept it any more.