Client, Extremely Unhappy – Time to Change

I’ve been with Stratum Benefits since 2017, and the overall experience has been extremely disappointing. In all this time, only one claim has ever been paid out. The process is frustrating — you get different advice from different support agents, no clear guidance, and you’re left chasing feedback constantly. It’s stressful and exhausting. The only reason I haven’t left sooner is thanks to the kindness and professionalism shown by Cassandra and Lorna — they’ve been the only helpful and compassionate people I’ve dealt with. Unfortunately, that’s not enough anymore. I’m very unhappy with the service, and it’s clear it’s time to change my gap cover provider.