CLAIMS TAT Very Poor

Item: Stratum Benefits (Pty) Ltd
Rating: 1
Author: Karin P

Handed in my claim on 21 October 2019 9:46, asking them to please confirm if in order and whether there are any outstanding documents. Only on 1 November 2019 a Pulani phoned me to inform me of outstanding documents. I immediately sent it for her attention, as per her request at 10;29 to confirm whether the sent document are correct.

It is really bad to wait 10 working days just to be informed there are documents outstanding and then your send it immediately...nothing.

Please can you re-look at your claims processes because your TAT for a fast track type of claim is shocking

Helpful (0)

Replies (3)

Karin P's updateReviewer Update

05 Nov 2019, 12:01

So someone phoned me, sounded like a Briaan/ Riaan and gave me a number ***. When you dial the number you get a message : "Sorry, the dialed number is unobtainable." Later: "Sorry, the number is busy." Third time, you just get beeps. Not impressed!

Karin P's update05 Nov 2019, 12:01

Reviewer Update

Stratum Benefits (Pty) Ltd's replyOfficial

06 Nov 2019, 09:31

Good Day,

Thank you for contacting us and sending us the documents that we require in order to complete the assessment on your claim.

Feedback will be provided soon.

Regards,
Stratum

Stratum Benefits (Pty) Ltd's reply06 Nov 2019, 09:31

Official

Good Day,

Thank you for contacting us and sending us the documents that we require in order to complete the assessment on your claim.

Feedback will be provided soon.

Regards,
Stratum

Karin P's updateReviewer Update

14 Nov 2019, 11:22

Money finally received. Claims process definitely need some focus.

Karin P's update14 Nov 2019, 11:22

Reviewer Update

Money finally received. Claims process definitely need some focus.