Claim they don't want to pay

Last week I wrote a review on them and got a all back instantly and was promised that my case was attended to and would get feedback, to date I still have not heard from them and they do not bother getting back to you. I am telling you Stratum benefits pre-authourisation is a **** to use your own money while they deduct their premiums monthly and give you the run around. It's been a good full month now they have been investigating my claim and with no feedback nor refund. I am gutted by their service, the amount of stress they are giving me, that time I am an expecting mom, I am spending countless money buying airtime that they are not going to reimburse me for all because someone failed to do their job and is still failing.