YN
Yash N
1 reviews | Active since Mar 2009
03 Jan 2025, 15:11
Can’t cancel policy and they debiting me
Sent my cancellation request in November providing my calendar month notice to cancel policy. No response and come Jan they debited me. Now they owe me money, very poor service
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Replies (2)0
Replies (2)
Stratum Benefits (Pty) Ltd's replyOfficial
03 Jan 2025, 17:58Dear Yash
Please accept our sincere apologies for the delay and any frustration caused.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply03 Jan 2025, 17:58
Official
Dear Yash
Please accept our sincere apologies for the delay and any frustration caused.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's replyOfficial
05 Feb 2025, 09:47Dear Yash
I see we have done a refund on 10.01.2025 and you mentioned that you reversed a premium.
Please note a query has been sent to our Accounts Department to confirm.
We will get back to you with the feedback
Please note a query has been sent to our Accounts Department to confirm.
We will get back to you with the feedback
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply05 Feb 2025, 09:47
Official
Dear Yash
I see we have done a refund on 10.01.2025 and you mentioned that you reversed a premium.
Please note a query has been sent to our Accounts Department to confirm.
We will get back to you with the feedback
Please note a query has been sent to our Accounts Department to confirm.
We will get back to you with the feedback
Best regards,
The Stratum Benefits Team