1 reviews | Active since Aug 2016

04 Sept 2021, 07:59

Brilliant client Interface - shocking assesors

I would like to commend their client interface consultants Sandile, Byrone, Noxi, Sharon and most of all Lebogang who were all so helpful and polite. Lebogang went beyond the call of duty and saved the day by ensuring that I received all forms I needed, preventing me from having to phone in a 6th time. I am blown away by the foresight that Lebogang had despite being a "trainee working under supervision" - her level of service was that of a professional. Unfortunately the same cannot be said for Stratum's assesors - if it were only up to my experience with the assessors, I would find another company to deal with. Stratum you have the history of my calls - you need to look at the poor service.

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Replies (1)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply06 Sept 2021, 10:07
Official
Hi Desire  Thank you for sharing your experience, both good and bad.  We’re very proud of Lebo and the rest of the team for being so helpful and assisting you in getting what you need.  We’ll investigate where it went wrong, and ensure that service levels are increased going forward.  Kind Regards The Stratum Benefits Team