CH
Chris H
1 reviews | Active since Feb 2023
24 Apr 2025, 10:52
Bad service: Stratum (Gap Cover) Benefits
I app**** for a gap cover policy with Stratum Benefits on 17 March 2025. Their response e-mail promises action to be taken within 10 working days. It is now 24th April 2025 and I still don't have a policy document. I have telephoned twice to query the delay and been **** to by two different call center agents who each faithfully promised to 'escalate' my problem - the last time was on 16 April. What a pathetic example of bad service, not caring about a potential customer, spinning untruths about 'escalating' a problem and plainly uninterested in on-boarding a new policyholder. Beware such an uncaring service provider and avoid applying and expecting to be covered by their product. Harri C H Honck
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Replies (3)0
Replies (3)
Stratum Benefits (Pty) Ltd's replyOfficial
24 Apr 2025, 12:05Good day Mr. Honck,
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
One of our Consultants will be in contact as soon as possible.
Best Regards,
The Stratum Benefits Team
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
One of our Consultants will be in contact as soon as possible.
Best Regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply24 Apr 2025, 12:05
Official
Good day Mr. Honck,
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
One of our Consultants will be in contact as soon as possible.
Best Regards,
The Stratum Benefits Team
It's never pleasant to hear about a client's dissatisfaction.
Please give us an opportunity to investigate the matter.
One of our Consultants will be in contact as soon as possible.
Best Regards,
The Stratum Benefits Team
CH
Chris H's updateReviewer Update
24 Apr 2025, 22:11So 'contact as soon as possible' takes more than business 5 hours to respond to my simple query! (not forgetting the 2 baseless untruths of promising to 'escalate' my membership application during the last more than a month)
I bet I'll get exactly the same useless meaningless draft response reply to this comment from me as well....? Because all the other complainants have received EXACTLY the same useless meaningless response.
Beware - go elsewhere.
I bet I'll get exactly the same useless meaningless draft response reply to this comment from me as well....? Because all the other complainants have received EXACTLY the same useless meaningless response.
Beware - go elsewhere.
CH
Chris H's update24 Apr 2025, 22:11
Reviewer Update
So 'contact as soon as possible' takes more than business 5 hours to respond to my simple query! (not forgetting the 2 baseless untruths of promising to 'escalate' my membership application during the last more than a month)
I bet I'll get exactly the same useless meaningless draft response reply to this comment from me as well....? Because all the other complainants have received EXACTLY the same useless meaningless response.
Beware - go elsewhere.
I bet I'll get exactly the same useless meaningless draft response reply to this comment from me as well....? Because all the other complainants have received EXACTLY the same useless meaningless response.
Beware - go elsewhere.
Stratum Benefits (Pty) Ltd's replyOfficial
25 Apr 2025, 09:08Good day Mr. Honck's,
Thank you for taking our call.
Kindly note that we are currently investigating your complaint and will be in contact.
Best regards,
The Stratum Benefits Team
Thank you for taking our call.
Kindly note that we are currently investigating your complaint and will be in contact.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply25 Apr 2025, 09:08
Official
Good day Mr. Honck's,
Thank you for taking our call.
Kindly note that we are currently investigating your complaint and will be in contact.
Best regards,
The Stratum Benefits Team
Thank you for taking our call.
Kindly note that we are currently investigating your complaint and will be in contact.
Best regards,
The Stratum Benefits Team