JW
Japie W
1 reviews | Active since Aug 2024
07 Jan 2025, 06:54
Bad service by Stratum Benefits
On 14 November 2024 I notify Stratum to cancell my policy as from 31 December 2024. A reference no was issued the same day but to date Stratum did not call me back and Debit Order for increased amount still went off on 2 January 2025 and no refund to date. Also no communication about increase of premium on 2 January 2025.
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Stratum Benefits (Pty) Ltd's replyOfficial
08 Jan 2025, 14:46Dear Japie
Please accept our sincere apologies for the delay and any frustration caused.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
Please expect a call from one of our Sales and Retentions consultants before end of business. We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
Best regards,
The Stratum Benefits Team
Please accept our sincere apologies for the delay and any frustration caused.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
Please expect a call from one of our Sales and Retentions consultants before end of business. We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
Best regards,
The Stratum Benefits Team
Stratum Benefits (Pty) Ltd's reply08 Jan 2025, 14:46
Official
Dear Japie
Please accept our sincere apologies for the delay and any frustration caused.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
Please expect a call from one of our Sales and Retentions consultants before end of business. We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
Best regards,
The Stratum Benefits Team
Please accept our sincere apologies for the delay and any frustration caused.
We have been extremely busy after launching our 2025 products in October of 2024.
Your policy has been cancelled and a refund request has been sent to our Accounts Department.
Please expect a call from one of our Sales and Retentions consultants before end of business. We are steadfast in our commitment to continuous improvement and the delivery of outstanding customer service to all our valued clients.
Best regards,
The Stratum Benefits Team