Awful Service and Non-responses

Absolutely pathetic service!! Claim lodged on the 6th of October and I am still awaiting feedback from them. Going to hospital and getting treatment is already a traumatic event, having GAP cover should be seamless and provide support in a time when needed. Dealing with them is more stressful than going through an actual medical procedure. They have an automated email address that sends you an email, however no humans will ever contact you from their offices. JUST DISSAPOINTING AND REGULAR AWFUL SERVICE.