Ampath still not paid after 1y and 4months

I’m here once again with no reaction, nothing has been done. Since August 2021 when my family of 3 all tested positive and we promised that our tests would be paid for. I get a daily message from Ampath for my MINOR daughters account that has not been paid and recently found out my husbands was also not paid! I have spoken to you about this not once but one several occasions to be told we will pay it… my daughters account was paid but only this February and ofcourse interest would occur but you don’t acknowledge this. I have asked for proof of payment from you to be told you cannot and won’t send anything because you pay a lump sum to Ampath and other clients names are on there… I have contacted Ampath they won’t assist as it’s now with their debt collectors for my Minor daughter and Husband. Ampath said they won’t send a statement unless I pay for it. How far does one go with this. Do I get my lawyer involved to get advice and claim the money with interest and get our names cleared. A whole year and 4 months and no response from your company. Email after email after email. I expect an email and a payment be made. I did all the right things called to get authority to go see my doctor. Then my doctor gave us a letter for Ampath which you requested and was sent to you! I made a phone call whilst at Ampath to confirm you will be paying for it. I was told as long as you positive WE WILL PAY FOR it!!! I agree Des and said no problem again just confirming and I do understand! So we all tested positive and no accounts paid in full as promised and now they bare interest and you still won’t pay or make excuses it was paid. How does this work. How far do you go to not pay and why are we responsible for the bill because it’s in our name and you won’t pay your dues that we were promised. I’m disgusted and traumatised after lol this fighting for a service and a right because we pay you every month.