SG
Shaun G

1 reviews | Active since Feb 2013

20 Mar 2024, 08:30

Absolutely Disgusted

What an awesome "gap cover", my wife and I recently moved across the Bestmed, knowing that they only cover 100% of the medical aid rates, so our so called "Broker" sold us Stratum Gap cover, who we were assured would cover any difference. So fast forward, recently discovered my wife was pregnant.

Gynae charged R2600 for first consultation and Ultrasound to check everything is ok. On call to Stratum they told me they cover up to R1300 for 4 gynae appointments per year, Bestmed covered R750 of the appointment as per their 100%, so cool right?! Claim from Stratum.... Nope, they are only covering R750 just like best med, their excuse? An Ultrasound is not necessary and is ancillary to pregnancy. DISGUSTED! Don't kid yourselves people, stay the hell away from Stratum

0
Replies (3)
Stratum Benefits (Pty) Ltd
Stratum Benefits (Pty) Ltd's reply20 Mar 2024, 12:24
Official
Dear Shaun 

Thank you for reaching out to us with your query. We have received your message and want to assure you that our team is actively working on addressing your concern. 

Kind regards, 
The Stratum Benefits Team 


SG
Shaun G's update20 Mar 2024, 12:32
Reviewer Update
We will see what excuse you come up with, the person in question is Harriet Mosinki my wife's name is Tinika
SG
Shaun G's update20 Mar 2024, 13:02
Reviewer Update
Just for everyone's information, we are on the Elite500, the top of their brochure says "How it works - We cover the shortfalls when: the cost of your medical procedure performed in a day clinic, hospital or your healthcare providers room is more than your medical aid's plan rate."

" We Refund co-payments and deductibles that your medical aid imposes as rand amounts, admissions to network and non network day clinics and hospitals and medical procedures such as in or out of hospital scopes and scans. So long as the co payments and deductibles are paid from your medical savings account or pocket"

And this is directly from the Elite500 brochure, but no, an Ultrasound during a pregnancy check, especially the first one when you only have a home pregnancy test to confirm pregnancy, is "ancillary". This is call False advertising Stratum and I am sure the Ombudsman will have something to say about this.