Bad service

On 30 May I had a conversation with Talia concerning my rental refund from 1 of their properly that I was renting under Citynet. She emailed the statement and requested my banking details of which I emailed her. And promise that the refund it will be done in the next 48 hours.

On the 27th of June 2018 I contacted her and she promised the same 48 hours as I'm using the difference bank.

I called again and even send her email on the 2nd July 2018 she told me that they were busy with month end payment of which I didn't understand. I patiently waited for another 48 hours as she said to me Anne is on top of it.

On the 2nd of July I even asked her of a way forward if I didn't get my refund, she promised to contact me of which she didn't.

This is bad service I'm receiving is very inconveniencing and it seems your company doesn't value their clients at all. Which should not be acceptable. My other worry is that I'm expected to wait for another period of time to even get my refund.