RJ
Rashiqau J

1 reviews | Active since Jan 2017

12 Mar 2018, 17:17

UNAUTHORISED DEBIT ORDERS

<p>I have 2 debit orders namely U ASSIST and U REWARDS which i do NOT recall signing up for, R260.00 every month FOR WHAT? Please remove both and cancel debits ASAP!</p>

0
Replies (10)
StratCol
StratCol's reply13 Mar 2018, 09:43
Official

Dear Rashiqau Jassiem,

Kindly be advised that StratCol is a third party debit order facilitator and collect funds on behalf of companies that is due to them from their clients.

To enable us to assist you further with this matter and refer you to our relevant user that has initiated the debit order , kindly provide us with a 9 digit reference number on your bank statement or the debited account number.

Awaiting your response.

Kind regard

StratCol Team

Best regards,

RJ
Rashiqau J's update13 Mar 2018, 10:08
Reviewer Update
*** ufgdo ***15144 ufgdo 180223 1 is for R119.00 and the other for R130 something.
StratCol
StratCol's reply13 Mar 2018, 11:09
Official

Dear Rashiqau Jassiem,

Thank you for the reference numbers provided above.

We have managed to trace the transactions in questions thus leading us to the initiators of the debits , our user.

Our user has been notified of the matter at hand and instructed to contact you in this regard.

Mandate has also been requested and you shall be advised accordingly once received.

Kind regards,

StratCol Team

Best regards,

RJ
Rashiqau J's update13 Mar 2018, 11:18
Reviewer Update
I'm expecting funds in my account tomorrow and they put my account in a minus already, so i do not want any further deductions on my bank account and please convey my request that all funds deducted from my bank account over the months i want reversed.... NB:Im working in a call centre so im not always able to answer my cell.
StratCol
StratCol's reply15 Mar 2018, 14:25
Official

Dear Rashiqau Jassiem,

Kindly be advised that we have received the recording/mandate authorising the debits in question which we will be sent your email address: ***

We therefore deem the matter closed.

Kind regards,

StratCol Team

Best regards,

RJ
Rashiqau J's update15 Mar 2018, 14:53
Reviewer Update
Please forward to my personal email address: ********** as it wont come through on my work email address.
RJ
Rashiqau J's update15 Mar 2018, 14:53
Reviewer Update
**********
StratCol
StratCol's reply15 Mar 2018, 15:02
Official

Good day,

According to the recording forwarded to us by our user, you confirmed your email address as ***

Is this in order?

Kindly advise.

Kind regards,

StratCol Team

Best regards,

RJ
Rashiqau J's update15 Mar 2018, 15:06
Reviewer Update
yes
StratCol
StratCol's reply19 Mar 2018, 08:42
Official

Dear Rashiqau Jassiem,

We have forwarded you the recording/mandate to your above email address on Thursday 15.03.2018 @ 15:16 as you have requested and have since noted that you have not responded to our email, we therefore deem the matter closed.

Thank you.

Kind regards,

StratCol Team

Best regards,