ZK
Zella K

1 reviews | Active since Jan 2017

29 Jan 2017, 11:39

STRATCOL? Unauthorised debit order

<p>Since June 2016, I have had money debited from my Nedbank banking account by Stratcol, referenced as LEGALCOVR. I have never entered into any service agreements with any such organisation, nor have I ever authorised such a debit order. Numerous attempts to contact Stratcol's call centre have proved futile. The bank informs me that they are powerless to cancel the debit order. As I am a pensioner, I cannot afford additional unnecessary and unwanted expenses. I believe these actions to constitute ***** and, if I cannot get a response from the company, I will insist on an investigation through my bank's ***** division.</p>

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Replies (1)
StratCol
StratCol's reply10 Feb 2017, 11:13
Official

Good morning Zella Kurs,

We apologize for the delay in response on your post.

Kindly forward us the reference number appearing on your bank statement for the debit in question to enable us to trace on our system and advise accordingly.

Awaiting your response.

Kindly regards,

StratCol Team