JN
Janine N

1 reviews | Active since Jul 2016

07 Jul 2016, 09:33

Account debited in error - no response from stratcol

<p>Hi there</p> <p>my account was debited in error by stratcol. I do not have any accounts with this company and have nit authorized any direct debits. The amount of R299 was debited off my account. Please can this urgently be refunded. You can contact me via email because I am out of the country at this stage</p>

0
Replies (8)
JN
Janine N's update12 Jul 2016, 08:02
Reviewer Update

Please can somebody reply

StratCol
StratCol's reply06 Sept 2016, 10:31
Official

Dear Janine,

Apologies for the delay in response , the was an upgrade on the Hello Peter website to which we only received your messages now.

Kindly advise if you have been assisted with the matter or not.

Awaiting your response.

Kind regards,

StratCol

JN
Janine N's update06 Sept 2016, 11:25
Reviewer Update

i have not been assisted as yet and my account was debited again this month. Please can this issue be sorted ASAP!

JN
Janine N's update06 Sept 2016, 11:25
Reviewer Update

i have not been assisted as yet and my account was debited again this month. Please can this issue be sorted ASAP!

StratCol
StratCol's reply06 Sept 2016, 11:43
Official

Good day Janine ,

Thank you for the response and apologies for the inconvenience caused to you.

Will you kindly provide us with the recent reference number appearing on your bank statement to enable us to trace the transaction and assist you thereof.

Awaiting your response.

Kind regards,

StratCol

JN
Janine N's update07 Sept 2016, 06:27
Reviewer Update

CRS finance ********** 51crsfi60831
R299
31 Aug

StratCol
StratCol's reply01 Nov 2016, 10:26
Official

Dear Janine ,

As per email correspondence with our then user (CRS) dated 07.10.16 where you have provided us with your debited account number - it has been confirmed by the user that the reimbur*****t of the debited amount would be actioned asap.

Please confirm if this is not in order?

Awaiting your response.

Kind regards,

StratCol Team

StratCol
StratCol's reply01 Nov 2016, 14:48
Official

Dear Janine ,

We requested for the proof of payment from CRS which has been forwarded to your email address as stated above (*** ). Please check and advise once received.

Thank you and kind regards,

StratCol Team