NB
Nicole B
1 reviews | Active since May 2023
16 May 2023, 17:52
AWFUL CUSTOMER SERVICE AND THEFT
I ordered a strap in March, upon opening the package they had sent me the totally wrong strap, different type and size… I eventually got the collection and return done but have not heard anything since about a refund etc. when I email I receive no response and also WhatsApp receives no response. They are sitting with my money and the returned strap!!!
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strapless.co.za's replyOfficial
08 Jan 2024, 17:38Hi Nicole, we're so sorry you had this experience and we have put processes in place to stop this happening again. I can confirm your refund was completed on 23/05/2023. Please let us know if you didn't receive this.
strapless.co.za's reply08 Jan 2024, 17:38
Official
Hi Nicole, we're so sorry you had this experience and we have put processes in place to stop this happening again. I can confirm your refund was completed on 23/05/2023. Please let us know if you didn't receive this.