Dont get ********** by Strand Apartments Cape Town

In Dec 2017, a booking was made via Bookings.com to the Strand Luxury Apartments in Cape Town. After paying the full amount required by the owner, upon arrival we were greeted by the assistant who informed us that the Strand was full and that we were relocated to Bedrock Apartments. Arriving at Bedrock, we found an incomplete renovation under way, loose electrical cables laying around, unkempt apartment that was every but luxury or what was paid for. We refused to place our Children at risk of electrocution or being hurt with any of the construction underway. The Owner promised us a refund post many emails back and forth between Bookings.com and ourselves on the 9th Feb 2018. Today is the 17 April 2018 and we have not seen a refund of any sort. No Doubt this will be escalated.