HL
Henk L

1 reviews | Active since Jul 2011

05 Jan 2022, 16:30

Outstanding and WORLD CLASS customer service.

I purchased two tools online and concluded the transaction yesterday (Tuesday 4 January 2022). I received both items today (Wednesday 5 January 2022). This type of service is totally unheard of in South Africa. Usually when ordering online, you wait a few days, if not weeks for your delivery. I dealt with Jason and he was absolutely wonderful, truly professional and an extremely pleasant person to deal with. Not only did their customer service exceeded my wildest expectations, they only sell quality products and their pricing is also stunning. I had to phone them to confirm whether the prices listed on their website was true. It was an absolute pleasure dealing with the Strand Hardware team, and they have just gotten them another "life long" customer. In future, I won't even bother looking at other suppliers, I'll just process my order on the Strand Hardware website (which is also easy and straight forward). Thanks Strand Hardware for your outstanding customer service, it's an absolute pleasure dealing with you.

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Replies (2)
Strand Hardware
Strand Hardware's reply20 Jan 2022, 11:59
Official
Hi Henk,

It was a pleasure handling your order and dealing with you too.
May those cordless INGCO power tools bring you endless convenience.
Strand Hardware
Strand Hardware's reply16 May 2022, 11:29
Official
Henk, customers like you are exactly why we are good at what we do.  Thank you so much for your review.  We look forward to your next purchase.