Unsatisfied administration and poor handling of elderly people

We booked online through Booking. com for Thursday 27 July to 30 July 2023.

On arrival after send a message we had to wait to be received. Our friend, an elderly 80 year old man, was occupying the room. He had to pay a refundable key deposit.

The morning he booked out, which was in the early morning at 07h15, we were not able to get the refundable key deposit back. It is now 10 days later and our elderly friend has not been refunded yet, after numerous commucation on the day of vacating the unit and the days thereafter, requesting the key deposit be paid back to his account.