Poor service/attitude

<p>I am in the market for buying a caravan.</p> <p>On two occasions I have arranged a meeting over different weekends to view different caravans with Deon of Strand Caravans.</p> <p>The first time he let me down was not to much of a problem because I was going to Betty's Bay to visit a friend and it was on my way and I figured that these things happen (This was about 4-6 months ago).</p> <p>The second time I spoke with him on Friday (19th August) and arranged to meet at his premises at 11am on the Saturday 12th August. As was the case with the previous time, Deon asked me to give him about half an hour's notice because he was not normally open on Saturday but would meet with me anyway. I told him that I would be on my motor bike and therfore would send an sms to him prior to leaving so that he can be there at the right time.</p> <p>I tried to call and, with no answer, sent an sms and then went through to meet with him as we had arranged.</p> <p>He did not pitch up and I wasted a lot of time and fuel going through (About 120km round trip).</p> <p>He finally called me at 11:42am when I was in Stellenbosch on my way home. When I voiced my dissapointment and said that I thought it was a poor show for him not to contact me and let me know that he could not make it or would be late, he simply said he could not help 'circustances' and put the phone down.</p> <p>He does not seem to me to be to keen on keeping clients happy, selling caravans or satisfying clients upon whom his business depends.</p> <p>I am very dissapointed because the caravans he advertises would hae suited me quite well.</p>