Auto & General + Straighthrough Procurement Solutions

I am extremely unhappy with the service I have received. It genuinely feels like they are doing everything possible to avoid properly fixing my car. I have been told that certain damage was not caused by the accident and is therefore considered unrelated, despite me providing the full incident report and photographs showing the damage.

I have made numerous calls and follow-ups, but instead of resolving the matter, I keep getting excuses and being sent back and forth. They are working alongside Auto & General, yet the service I am receiving is incredibly disappointing.

I pay my insurance every single month for situations exactly like this, but when an actual incident happens, it feels like they want to hold onto every cent and make the process unnecessarily difficult instead of providing the cover I pay for.

I provided all the required information and evidence, yet Adriaan Botes (from Straighthrough) decided that another part of the vehicle was not damaged during the incident. The car was assessed through photographs, and somehow a conclusion was reached as though they were physically present when the accident happened.

How can you dismiss damage from an incident based solely on photographs while ignoring the evidence and incident report provided? The vehicle needs to be properly assessed and all damage resulting from the accident needs to be addressed.

This entire experience has been frustrating, disappointing and unnecessarily difficult. I expected much better service from a company I pay every month for insurance.