Wrongly debited, told refund processed, weeks without refund

It is unfortunate that what was a great initial experience with Storage King to the extent that I recommended them to friends and colleagues is ending with a horrific post storage experience.

I cancelled the storage with Storage King and I selected self pick. This was on the 20th. I was told I would not be charged anything, even a pro-rata as I was picking up on the 1st of March.

The day before I was told to collect at the new address and I was asked to send proof of payment for FEBRUARY. I did, I sent the proof of debit from my account.

On the Saturday the 2nd of March I was debited the full amount for March. I emailed storage king with the proof of debit. I have since stopped the debit order with my bank. I was told to send a bank confirmation letter and I would be refunded.

A request for refund was apparently done on the 4th. After a week on the 11th nothing was refunded. I enquired again, the individual didn't respond until I called the offices the next day. I was told that "The refund was requested, it should be done within this week, latest Friday(15th of March)."

It is now the 22nd of March and still no refund. This is ridiculous. I have been patient, understanding and have given time for internal processes as I know refunds take time to process (even though most of these businesses take money immediately on service). How many times do I have to call and email before I get what I was told was processed.

I cannot in good conscience recommend Storage King. The beginning and during is a great experience but the after is horrific.