OVERBILLED and NOT REFUNDED.

<p>Dear Readers, when I signed up with Storage Genie, I agreed to a five-month contract at a stipulated amount. However, after two months, they increased my premiums by 33 % without any notification. When I queried this, they indicated that they would refund me the excess amount.</p> <p> </p> <p>In order to protect myself, I blocked them from using a debit order on my bank account, and for the last month, they used my initial deposit. In attempts to retrieve the excess amounts that I was charged, I sent countless emails, made numerous phone calls, and even spoke to the manager in charge. After a countless amount of empty promises of having the additional money refunded, I can concur with previous emails, that Storage Genie Cresta does not refund your initial deposits, even though, their policy indicates that they will do so. I am terribly disappointed with the services offered by this company, and will not advise others to use their services. </p>