1 reviews | Active since Jul 2012
Damaged goods- waiting 10 months for compensation
We used this company for storage of our household content for 1 year in 2013. Firstly they arrived with 25 % missing on the day of delivery. It took 4 frustrating days of phone calls and messages before they admitted that they still have some of our goods in their warehouses and then proceeded by sending us pictures of several items of loose standing furniture in what looked like derelict office buildings. It was piled on top of each other and we were asked to identify our stuff. Queries re why it was not stored in the cubes I paid for (t&c's state I will be the only one with access to the cubes) were ignored. When after 2 weeks of blood & tears they finally delivered the outstanding goods. All of these items were severely damaged - I was also informed by the employees that they just drove of all four legs of my dining room table on route and lost the legs! I proceeded with legal action and agreed to a settlement where they endeavored to repair/replace the damaged property. It is now 10 months later and despite repeated letters by my lawyer we have still not recovered all our property. This company does not do what they state on their website, very unprofessional -avoid at all cost
This matter has been resolved. The client has received compensation for most their items prior to 10 months, but there delay with ONE particular item, because of problems with the manufacturer.
We did not want to return item until it was in a satisfactory condition for client. This item was returned to client and she was happy with it.
This matter has been resolved. The client has received compensation for most their items prior to 10 months, but there delay with ONE particular item, because of problems with the manufacturer.
We did not want to return item until it was in a satisfactory condition for client. This item was returned to client and she was happy with it.
