Worst customer experience to date

Item: Storage 4 U
Rating: 1
Author: Jarryd B

Storage 4 U has decided to change ownership. Unfortunately the general issues involved with changing business ownership is not their problem, instead they pass the buck to their clients. Incorrect billing information, incorrect contact information, increasing rates while not informing clients, harassment of clients, even those who have paid and are up to date in full still get harassed to pay bills that they for some reason cant seem to find. I have been paying the old owners for the last 6 months, as Storage 4 U has failed to contact me to inform me of the change in billing details or ownership for that matter. The are now sending me threatening messages stating my payments are not up to date. I sent them all the proof of payments which they ignore, it is now my issues to claim that money back from the old owner. My contact details have not changed in the last 10 years and in order for me to rent a storage unit I needed to provide all my correct contact details to them. They simply "lost" my contact details and are making their problems mine. To put the cherry on the cake they also increased their rates and "could not contact me" as they "lost" my contact details so now I owe them even more money apparently. The new owner (Mr Miller) is currently on holiday and will only be available on the 15th of January and the only person I can talk to is Sonia who can apparently not make any decisions. So I have no one in charge I can talk to, I am getting harassed continuously by Sonia and all I have been doing for the last 6 years is paying my monthly rent on time every month.

I think Mr Miller needs to take a hard look at his new business, he just lost a long standing client who has always kept is account up to date and payed well in advance each month.

I will be closing my account with Storage 4 U (Okavango Business Park, Brackenfell) and moving to another storage unit in uitzhict where I hope to get better service.

I give warning to all who are thinking of doing business with these guys, they have no idea how to run a business, it is never their fault, it is always the clients fault. Be Warned.

Regards, Jarryd

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Jarryd B's updateReviewer Update

08 Jan 2018, 09:50

Just to follow up. We are still being harassed by Sonia. They refuse to admit that the problem lies between them and the previous owners, putting the burden solely on the customer who was not made aware of any changes of ownership. (They claim that the previous owners, did notify us, we have asked that they provide proof of that notification) The only notifications we have received from the previous owners are increase notifications on the rates as rates went up over the years. We have handed them all documents that provide proof of payment to the previous owners, yet it is now our problem to claim the money back from them and pay the new owners. Still no word from Mr Miller who is still on holiday enjoying himself. We have now given notice that we no longer require a storage unit from them and they provide poor customer service. They are adamant that we still owe them over R3000 even after we provided them with proof of payment to the previous owners account. I give warning to anyone to wants to do business with Storage 4 U (Okavango Business Park, Brackenfell). They dont put the customer first, they dont take responsibility, they dont know how to run a business. Be warned and deal with them at your own peril. Regards, Jarryd

Jarryd B's update08 Jan 2018, 09:50

Reviewer Update