Worst storage company ever.

The staff at Mt Edgecombe are very *********** and unreliable. The company is also very ************. After 6 months of storage, they raised my storage fees without telling me, so I told them if they do not resolve the issue and leave it at the same fee, I'd leave them and take my good elsewhere. Then they agreed and confirmed the storage fee would not be increased. After visiting the unit to recover some items and then locking my unit, the staff said they found it open. When asked why they never phoned me, they could not answer. Is this not a serious enough problem to call a customer for?? Then when I arrived to empty the unit two months later, I get told that they found it open and they had to put their own locks on. When I asked why my access tag wasn't working, I was told that it cannot be, and insinuated that I was doing something wrong. Only once we checked again and found it working was I then told that it had been tripped, and needed to be reset. They knew about this when I first asked, so why not just tell me, we reset it, please go try again. Needless to say some equipment of mine was ******, and I only realised this after 14 days, when looking through pics I took of the storage unit, when it was initially packed. This company is unreliable and ************, not to mention dishonest and ***********.