Worst customer service.

I have had the absolute worst experience at Garsfontein storage units. I would definitely not recommend them. False information and empty promises. Admin is not up to standard, and giving out incorrect information as truth.

I rented the unit for only one month. When confirming with them about the date that I will be moving out, they refused to let me move out before signing a contract and paying for another month.

Not having signed a contract, should have prohibited me from moving in? They then wanted me to sign it upon moving out as well as pay another month. Until doing as they say, they disabled my tag, causing delay in my move.

I went to the office who repeated the same (another month rent and signing a lease)I ended up speaking to a very kind lady over the phone who reassured me that they will reactivate my tag and allow me to move out without paying another month. She did however ask me to sign a back dated contract for their administration purposes, which I did.

I moved out and was shocked that R957.92 was deducted from my account on the 02 May. I emailed the office immediately.

They advised a refund on the 02 May to be paid on 3 may. Which did not happen as promised by the office.

Followed up on the 4th and was the suddenly told that the payment would only happen on the 9th. I then waited patiently again.

The 9the came and went… still no payment

On the 10th, I was advised that they payment will be loaded and refunded.

Today is the 14th. I have still not received my refund and I am fuming. I sent another email and was advised that I have to wait another 4 days (I am still not sure if this is another empty promise).

I did not budget for this additional almost R1000 in addition to my move and other expenses. This storage facility has not been up to standard in consistency, honesty and general customer service.